As connectivity in the field develops, technical support for agricultural machinery has been playing a new role. Besides on-site service, today technology makes it possible to start the diagnostics quickly, to guide the operator throughout the operation and to reassign each case more accurately.
This results in faster service. For example, the Stara-exclusive remote support service Conecta connects the operator directly with an After-sales technician at the factory in real time and without any costs, no matter where the machine is located.
Our service is available from Monday to Monday, from 6 am to 8 pm, with a dedicated team who can access the machine remotely and help the operator with various situations.
In this material, you will understand how Conecta works and how it supports continuity in the production, enables more assertive service and reduces outages in the field routine.
Why is technical support for agricultural machinery relevant?
Technical support is relevant because it directly affects operation continuity, efficiency in machinery use, and quality of decision-making in the field. Here are five benefits:
1. Reduced machine downtime
During operations in the field, any interruption may compromise the farm planning. A prompt technical response offers higher machine availability, as it allows to identify the incident more quickly and forward the solution more assertively.
2. Better technology leverage
Today, the operation of agricultural machinery relies on agricultural controllers, maps, variable rate, and multiple configurations. Without adequate technical guidance, the operator might not use the full potential of the machinery. Technical support helps set up, understand, and ensure the efficient usage of these resources.
By using Conecta, the operator can request support to perform calibrations, Topper configurations and further operational adjustments that directly impact the field performance.
3. Support for decision-making
Remote support allows for easier decision-making during the use of the agricultural machinery. Not every situation requires an immediate stop; in many cases, the operator needs to assess whether to proceed, adjust, or suspend the activity. The support provides such guidance on a technical base.
4. Operation predictability
Contributes to predictability in the operation. With technical guidance and ongoing orientation, the farm can reduce uncertainties, improve planning and make better use of the available equipment.
5. More assertiveness with on-site service
The prior diagnostics increases assertiveness during on-site service, when required, because the dealer can prepare better and get deeper insight into the situation before the conversation with the customer, providing the appropriate parts and tools if necessary. This avoids rework and additional travelling.
What is different about Conecta technical support?
When there is no remote support request, the technical support begins with the on-site machine evaluation by a technician from the Stara dealer. With Conecta, this diagnostic is performed earlier by an After-sales technician from the factory, who conducts the service remotely, in real time and at no cost.
This support encompasses routine actions, such as calibration, adjustment, system configuration, Topper usage, as well as other guidelines related to the functioning of the agricultural machinery.
The frequent requests include questions about operational adjustments, monitor reading, parameterizations, and the correct use of embedded features. Our technical team can support the operator in real time and suggest the next actions more precisely.
This ensures that questions and operational adjustments are addressed faster and on-site service, if required, is conducted with preliminary technical assignment.
Conecta offers much more than a simple remote channel; it stands out for bringing three service instances together: the operator, the technical team, and the dealer. When it comes down to presence in the field, this coordination enables the on-site service to be assertive from the very beginning.
How does Conecta Stara technical service work?
Conecta works every business day from 6 am to 8 pm. After requesting support through the QR code available in Topper or directly via WhatsApp, the operator goes through a screening process to then be assigned to a responsible technician.
For the remote access, the machine must be powered on, equipped with Topper 5500 or 6500, running software version 3.4.9 or later, and connected to the internet. If the connectivity doesn't support this format, the service proceeds through text or audio messages, video or phone calls, which ensures that the support remains available in different field contexts.
Once the machine is connected, the team views the data displayed on the monitor and can remotely interact with Topper by adjusting and configurations.
Qualified diagnostics and on-site referral
Whenever the situation calls for on-site service, the remote support can streamline the diagnostics. Prior to the dealer visit, the Conecta technical team collects relevant information to provide targeted support. As a result, when there is need for intervention in the field, the process becomes more efficient.
With this approach, the time between identifying an issue and determining the most appropriate solution tends to be shorter. Operational cases can be resolved quickly, while situations requiring on-site support proceed with greater clarity and preparation. According to Jéssica Vargas from Stara's Product Support team:
Once we are able to identify the issue and assess whether on-site support is required, we also assist the dealer in selecting the tools, parts and other resources needed to enable the solution. This results in greater precision and faster service, leading to increased machine availability in the field.
When does remote support resolve the issue, and when does the dealer need to intervene on-site?
The service does not replace on-site maintenance, but it brings forward key service stages, enhances diagnostic quality, and provides both the operator and the dealer with greater clarity on the most appropriate course of action for each situation.
Remote support is best suited to issues related to configuration, calibration, adjustments, monitor interpretation and operational guidance. In such cases, the operator receives real-time support to carry out operations more safely.
Situations involving part replacement or mechanical repairs, however, require intervention by the dealer. Conecta complements this process through after-sales support but does not replace on-site maintenance.
This model combines agility in diagnosis with efficiency in physical service, strengthening technical support for agricultural machinery. In addition, Conecta enables the anticipation of preventive maintenance needs and supports scheduled servicing, reducing unexpected downtime and increasing machine availability on the farm.
Technology to boost productivity
With the aim of increasing predictability and operational control, Conecta allows closer interaction between technicians and farmers whenever questions, alerts or unexpected behaviour arise. It is one of several solutions offered by Stara in Precision Agriculture.
Within the Land Space ecosystem, integration between monitoring, connectivity and technical support is achieved through various technologies:
- satellite internet to improve connectivity in the field;
- Stara Telemetry, providing operational data from agricultural machinery, such as speed, application rate, operational status, and activity logs;
- Syncro Net, enabling synchronised work between machines performing the same function;
- Stara Machine Monitoring, which identifies issues and sends alerts to the Topper;
- remote technical support via Conecta, among others.
With guidance provided at the right moment, operators can make decisions more confidently and respond more quickly, improving overall results.
Technical support for agricultural machinery with greater speed and precision
Technical support for agricultural machinery gains new capabilities through remote service. With Conecta Stara, operators have access to technical guidance directly from the factory, with fast diagnostics and practical instructions to resolve issues safely and accurately.
This increases machine availability, optimises time and ensures operational efficiency. In this context, Conecta Stara effectively embodies Stara's commitment to providing technical support for agricultural machinery that is more efficient, connected and better prepared to support operations with precision.
Questions about technical support for agricultural machinery and Conecta Stara
What does technical support for agricultural machinery do?
Technical support for agricultural machinery is a specialised service responsible for guiding the correct use of equipment, diagnosing issues, carrying out maintenance and repairs, and reducing machine downtime, ensuring greater efficiency and continuity of field operations. This support may be delivered remotely, on-site, or through an integrated approach between factory and dealer.
How does remote technical support for agricultural machinery work?
In remote support, the operator contacts the responsible team and receives technical guidance on configuration, calibration, adjustments, monitor use and other operational demands. Where connectivity is available, this support may include remote access to the agricultural controller.
Does Conecta Stara replace the dealer?
No. Conecta complements the dealer's role by anticipating diagnosis, guiding the operator and directing service with greater technical context. When physical repair is required, on-site service continues to be provided by the dealer network.
Who can use Conecta Stara?
The service is available to customers with Topper 5500 or Topper 6500. For remote access to the monitor, the machine must be switched on and connected to the internet.
Does Conecta work without internet on the machine?
Yes. When connectivity does not allow remote access to the Topper, support continues via messages, audio, video or phone calls.
Is Conecta support free of charge?
Yes. Remote support provided by Conecta is free of charge. If the situation requires a technician to travel on-site, field service follows the dealer network's pricing policy.
Did you like the suggestions and want to learn more about Conecta?
Visit our website to find this and other services designed to maximise your agricultural production. Request a quotation.
